1ST LINE SUPPORT ANALYST
TWICKENHAM
Salary: £17,000 to £19,000 p.a.
Twickenham is the home of English rugby, the headquarters of the Rugby Football Union and one of the foremost sports and concert venues in Europe. We are currently in the midst of a multi-million pound redevelopment of the stadium, which has increased our spectator capacity to 82,000, includes a Marriott hotel and a Virgin Active Classic leisure club, performing arts centre, retail outlets and offices, making the stadium a 365 days a year venue.
The IT department provides support to a user base of approximately 500 permanent employees. To ensure the provision of effective support and helpdesk cover in the use of the RFU Desktop IT systems, we are seeking a 1st line support analyst.
Key responsibilities will include:
-Taking ownership of problems encountered by users at a desktop level, ensuring timely resolutions and working to a strict business SLA.
-Maintaining the RFU helpdesk system, including accepting and responding to calls when the Helpdesk Assistant is unavailable
-Preparation and delivery of IT equipment
-Installation of software and hardware locally or remotely
-Supporting document and installation procedures
It is essential for candidates to have credible experience of supporting the infrastructure implemented within the RFU including, but not limited to the following: Windows 2000/2003 in an active directory environment, Microsoft office software from XP onwards, Windows XP desktop operating system, Ethernet/TCPIP and RDP protocols, PC desktop imaging software, mobile device installation and configuration.
Candidates must also be “customer service” driven, demonstrate a thorough, timely approach to work and have the stamina and perseverance to cope with heavy workloads and sometimes complex issues. High professional standards, excellent communication skills, attention to detail, accuracy and the ability to work successfully both alone and in a small team are all requirements for the post.
To apply, please send your CV and covering letter to Helen Gates, Human Resources Partner, Rugby Football Union, Rugby House, Rugby Road, Twickenham, TW1 1DS or e-mail it to recruitment@therfu.com
The RFU operates a policy of equal opportunity. To help us monitor this, please complete our monitoring form and attach it with your application. The form can be downloaded from our website rfu.com/careers. The information you provide will only be used for monitoring purposes.
For further information, please contact Mike Morris, Network Manager, on (020) 8831 6693.
Closing date for applications is Friday 30th May 2008.
www.rfu.com |
