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Risk Assessment for Young Persons (under 16s) While Attending Twickenham Stadium

The Rugby Football Union (RFU) welcomes young persons to the Twickenham Stadium Tour, World Rugby Museum, Rugby Store and events at Twickenham Stadium. However, it must be remembered that the Stadium is not just used for rugby and operates as an event venue all year round.

Together we must ensure the health, safety and welfare of all who have cause to visit.

Non Event Day Visitors

Arrival

Normal non event day entry into the stadium for groups arriving by coach, is through the North car park accessed from the vehicle entrance in Rugby Road.

The group leader should report to security staff at Gate D who will advise you where to park your vehicle(s).
Members of the group should remain on their transport whilst the responsible adult makes contact with the host department.
 
Supervision

At all times the supervision of young persons remains the responsibility of the visit organiser, who must ensure that any misbehaviour of young persons is dealt with immediately. Other persons within the party, other visitors, or on site staff should not be subjected to any form of verbal or physical abuse from members of the visiting party.

The required level of supervision for our premises at all times is one adult to every ten children. A child is recognised as being under the age of sixteen.
 
Safety throughout your visit

The RFU are responsible for ensuring that any safety procedures are explained before the activity commences.

If the activity includes a Stadium Tour supervisory adults, including Tour Guides, are to ensure that the prescribed route is adhered to and regular checks are made to ensure that the party is together.

A large number of vehicles move around the site daily. Pedestrians should keep as close to the Stadium structure as possible allowing vehicles to pass on the wider concourses.
 
If, whilst travelling in a lift, a fire alarm, (bells), should activate in that stand, then the lift will return to ground level and the doors will open and remain open. The lift will not become operational until the fire alarm has been reset.

In the event that you are required to evacuate the stadium, unless told otherwise, your assembly point is inside Exit Gate 8 which is opposite the Museum on the East concourse.

The senior supervisory adult of the group is to conduct a head count to ensure that all are present and convey that fact to the Stadium Tour Guide or the Tours Officer.

Should any member of the tour party suffer an accident, the Tours Officer must be informed and an entry made in the accident book located in the South Rugby Store shop.

The RFU accepts that whilst on our premises members of the party may wish to visit the Rugby Store. As with the Stadium Tour this must be a supervised activity.

The RFU actively welcomes persons with disabilities but it would be an advantage to pre-warn the Tours Officer of this fact as some alternative routes may have to be arranged to facilitate access.
 
Event day visitors 
 
The capacity of the stadium is 82,000, although depending on the event this will vary.

The stadium is licensed by the local authority under the Safety of Sports Ground Act 1975 and displays around its outer gates and entrance to blocks copies of its ground rules. It is essential that responsible adults read these rules before entering the stadium with their party. Your party should comply with those ground rules at all times.
 
Arrival

Most groups will have purchased parking tickets which will dictate from which direction you approach the stadium.
 
Supervision

At all times the supervision of young persons remains the responsibility of the visit organiser, who must ensure that any misbehaviour of young persons is dealt with immediately. Other persons within the party, other visitors or on site staff should not be subjected to any form of verbal or physical abuse from members of the visiting party.

The required level of supervision for our premises at all times is one adult to every ten children. A child is recognised as being under the age of sixteen.
 
Safety throughout your visit

When you access the stadium all vehicle traffic will have ceased unless in case of emergency or as approved by the event safety officer. This allows maximum use of the outer concourse for pedestrians.
 
Group leaders are to ensure that all members of the group know the location of their seats, nearest toilets and that an agreed meeting point is detailed in the event of one or more of the party becoming detached.

Young persons wandering off on their own, is to be avoided and where possible visits to shops, food outlets etc should be as part of a supervised group.

On event days groups tend to arrive very early and as a result young persons become bored as the day wears on. It is better to plan your day in advance and try to ensure you take your seats at least thirty minutes before the start of the event.

In the event of an emergency occurring, if there is a need to evacuate, stewards will direct your group to pre determined egress gates. Do not attempt to re-enter the stadium unless told it is safe to do so.

If any member of your group requires first aid or suffers an accident, summon help from the nearest steward or proceed to the first aid posts located at ground level in the south west and north east corners of the stadium.

General notes

Hazards

Whilst every effort is made to ensure the health safety and welfare of all persons who have cause to visit the site, the potential for accident always exists.
 
Transport

On non event days a large number of vehicles move around the site daily.  Pedestrians should keep as close to the Stadium structure as possible, allowing vehicles to pass on the wider concourses.
 
Contractors

The RFU employs its own contractor staff and outside contractors.  Each has to work within our contractor guidelines.  Parties visiting the Stadium should ensure they do not interfere with contractors at work and do not enter any restricted area.
 
Other users

You will not be the only group using our site and you should ensure your activity does not affect any other. Likewise, if their activity affects yours, report this immediately to your RFU contact.
 
Departing the Stadium

When leaving the site ensure that you have all of your party and their belongings.

Should you require further information on the RFU policy for visitors please contact either:

Lindsay Simmons (Tours Manager)  020 8892 8877
Nigel Cox (Safety and Event Manager) 020 8831 7455

 

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