Frequently Asked Questions - Debentures
How do I apply for tickets?
What happens if I miss the closing date for application?
Why is the closing date so far in advance of the matches?
Do I get my normal seats for all matches?
How many tickets can I apply for?
When should I expect to receive my tickets?
Can I apply for car parking?
What should I do if I lose my tickets?
To whom can I give / sell my tickets?
What should I do if I have a ticket that I can’t use or pass on?
Why do I have to be a member of a club or constituent body to hold debentures?
How should I inform the RFU of a change of permanent address?
Can I sell / give / transfer my debentures to someone else?
Are there hospitality facilities within the Stadium?
Q: How do I apply for tickets?
A: At present, debenture holders must complete an application form and return it with payment or payment details to the Debenture Office by a closing date. Forms for internationals are sent through the post, while other forms are made available to download from this site.
Online ticketing is now up and running. Debenture holders can either apply for international tickets online (booking fees apply) or request a personalised form to submit by post. Non-international tickets will also be available for purchase online or by telephone from Ticketmaster (booking fees apply) or by downloading a booking form.
Q: What happens if I miss the closing date for application?
A: Tickets not applied for by debenture holders are added to the allocation to the RFU’s member clubs and schools. The allocation to clubs and schools begins immediately after the debenture holders’ closing date, so the likelihood is that an application made after the closing date will not be successful. One advantage of registering for online ticketing is that a reminder email will be sent as the closing date approaches.
Q: Why is the closing date so far in advance of the matches?
A: Because the RFU needs to know in plenty of time how many unused debenture tickets can be allocated to the clubs and schools. However, debenture holders who choose to pay by Direct Debit do not pay for their tickets until a few weeks before the matches.
Q: Do I get my normal seats for all matches?
A: The RFU endeavours to allocate the same seats to debenture holders for England Internationals for which tickets are under the control of the RFU (i.e. not Rugby World Cup matches). Debenture holders are not guaranteed the same seats for non-international matches, although the RFU strives to provide the highest quality seats for events over which it has ticketing control. At events for which Twickenham Stadium has been hired by a third party, the allocation of tickets to debenture holders is out of the RFU’s control.
Q: How many tickets can I apply for?
A: Debentures entitle the holder to purchase one ticket per debenture held for all RFU rugby union matches at Twickenham. For non-internationals (and certain internationals that are not expected to sell out), debenture holders may apply for more tickets than their debentures entitle them to.
Debenture holders are not guaranteed tickets for concerts. If the RFU receives an allocation of tickets as the venue, part of that allocation will be offered to debenture holders. In the past, concert tickets have been offered to debenture holders on a first come, first served basis, four tickets per holder regardless of the number of debentures held, but that method of distribution is subject to change for each event.
Q: When should I expect to receive my tickets?
A: The RFU Debenture Office aims to send out international tickets in batches, 2-3 weeks before the first match of a batch. Tickets for non-international matches tend to be sent out on a more ad-hoc basis, but usually 2-3 weeks before each event. It is anticipated that those who have registered will receive an email advising them of the expected date of despatch.
Q: Can I apply for car parking?
A: If you are entitled to apply for car parking, it will appear on your application form for international matches. If you are not, please use the booking forms available on the car parking page.
Q: What should I do if I lose my tickets?
A: The RFU does provide duplicate tickets for rugby union events, provided that it can satisfy itself that the request is a genuine one. Other than in exceptional circumstances, duplicate tickets are not issued until the day of the match.
If duplicate tickets are required, a debenture holder should contact the Debenture Office by fax (020 8831 6670) or email the Ticket Office to request the duplicates and give a reason for the request. The Debenture Office will then give the debenture holder collection details. Concert tickets cannot be duplicated and they are therefore posted by Special Delivery. Debenture holders are advised that if they have to post concert tickets on they do so by some guaranteed method.
Q: To whom can I give/sell my tickets?
A: Debenture holders, like all other ticket holders, are bound by the Ticket Terms & Conditions for rugby union events. Concert tickets are subject to different Terms & Conditions which are available from either the promoter or principal ticket agent. Please click here to obtain guidance notes.
Q: What should I do if I have a ticket that I can’t use or pass on?
A: For Grade A matches (6 Nations matches or matches against South Africa, New Zealand and Australia), the Ticket Office will accept returned tickets up to 60 minutes prior to kick-off and a refund will be issued. Tickets returned on match day are subject to a £5 per ticket admin charge. Concert tickets are subject to different Terms & Conditions and cannot be returned.
Q: Why do I have to be a member of a club or Constituent Body to hold debentures?
A: The RFU is obliged to offer tickets for Grade A internationals only to its members in the first instance, those members being clubs, Constituent Bodies, schools etc. In order for debenture holders to qualify for a guaranteed allocation of tickets, they must therefore be members of a club or Constituent Body.
Q: How should I inform the RFU of a change of permanent address?
A: By fax (020 8831 6670) or email to the Debenture Office. Contact details can now be amended online by those registered at the e-ticketing website.
Q: Can I sell/give/transfer my debentures to someone else?
A: Personal debentures may only be transferred to an individual (as opposed to a business) who is a member of a rugby club affiliated to the RFU. Both parties are required to complete a transfer form. The RFU does not involve itself in any financial transaction. Business debentures may be transferred to another business provided that business, or that business’s nominee, is a club member. If you wish to transfer debentures which still carry ticket rights, please download the appropriate form from the two below:
If you wish to transfer debentures which no longer carry ticket rights, please download the appropriate form from the two below:
Q: Are there hospitality facilities within the Stadium?
A: With the exception of business debentures in the South Stand, which entitle the holders to pay for hospitality in a dedicated facility, debentures do not carry an entitlement to hospitality. A very limited number of places are available for each match for both business and personal debenture holders from the Twickenham Experience website or by calling 020 8744 9997.